We want to make sure that we provide the best possible customer service that we can, as well as our fantastically beautiful items. Here's what we would like you to know about having the item sent to you, and if need be, sent back.
If in doubt, please choose Special Delivery which is guaranteed to ensure that you get your cherished gift in time.
PLEASE NOTE: Adverse weather conditions can cause items to be delivered later than expected because of road closures, runways being shut, and events of Health & Safety precautions. We apologise for this but it is something that we can't really do a great deal about.
For orders outside of the UK, a fixed shipping fee of £9.95 at the current exchange rate is applied. Orders outside of the UK arrive within 7 - 10 days.
All postal losses or delays will be dealt with no sooner than 14 working days. To make a claim, a Lost in Post Claim Form must be completed. All claims must be made within 28 working days of the dispatch.
For orders accepted before 3:00pm on any working day we will endeavour to process and dispatch your item on the same day, subject to availability.
In the event that we do not have an item in stock, we will contact you as soon as possible.
You have 30 days from the date of dispatch to return an item for an exchange or a refund.
*For Christmas we have extended our Returns Policy and is valid from 1st November 2017. You may return your website purchases until 16th January 2018. These do exclude sale and promotional items. our normal terms and condition apply, see below for more information. For sale and promotional items purchased on our website, we will be happy to exchange or refund if you change your mind within 14 days of purchase.
We are always sorry to hear about an item having to come back, whatever the reason it is. We use Royal Mail Tracked Returns because it is quick and relatively painless. It's a short form to fill out but here are a few things to remember:
As previously mentioned, we want to give you the best possible customer service that we can, but remember, we are governed by the rules and regulations of Royal Mail themselves, in particular, their delivery times. This, of course, includes our national Bank Holidays.