We want to make sure that we provide the best possible customer service and shopping experience that we can, hopefully the information below will help. If you still have a question, please give us a call or email us.
If in doubt, please choose Special Delivery which is guaranteed to ensure that you get your cherished gift in time.
We will send you an email when the item is on its way.
You can track your deliveries using > Royal Mail’s Track & Trace service.
You can also arrange redeliveries on this same webpage.
Use the tracking number that we will provide you with when we send your order out to you. We let you know by email when it is on its way.
If no one is in at the time of delivery, the parcel will be put through the letterbox or taken to your local Royal Mail sorting office for you to collect.
We want to give you the best possible customer service that we can, but we are governed by the rules and regulations of Royal Mail themselves, in particular, their delivery times. This, of course, includes national Bank Holidays.
PLEASE NOTE: Adverse weather conditions can cause items to be delivered later than expected because of road closures, runways being shut, and events of Health & Safety precautions. We apologise for this but it is something that we can't really do a great deal about.
For orders outside of the UK, a fixed shipping fee of £9.95 at the current exchange rate is applied. Orders outside of the UK arrive within 10 working days.
For orders accepted before 3pm on any working day, we will endeavour to process and dispatch your item on the same day, subject to availability.
In the event that we do not have an item in stock, we will contact you as soon as possible.
We are unable to apply refunds for lost mail until 10 working days after the goods were due to arrive to you.
All claims must be made within 28 working days of the dispatch.
Returns & Refunds
We are always sorry to hear about an item having to come back, whatever the reason it is but here are a few things to remember:
Grace & Co
17 Market Street
Ashby de la Zouch