Hello. We want to reassure you.
In light of the uncertainty surrounding the recent outbreak of the novel coronavirus COVID-19, our priority, as always, continues to be the well-being of you, our customers, our team members, and our partners, and we are committed to ensuring that our shops and our online deliveries operate for everyone in the safest way for everyone.
Our shops and stores
Our Grace & Co stores are scheduled to reopen on June 15th and we will adhere to the government recommendations on physical distancing to prevent the spread of the virus.
Our website and online orders
We are committed to getting your orders delivered to you. Our website remains available to all with order processing continuing although there have been measures put into place for the safety of our staff in the workplace so there may be slight delays.
We are having to work with an extended processing period which was usually 24 working day hours but this has now been extended to 48 due to Royal Mail service restrictions due to staff self-isolating and physical distancing measures continue to have an effect at Royal Mail processing centres.
Royal Mail's processing centres are currently running at different levels of service which of course operate in different locations across the country, so you may receive certain orders from one place before ours, and vice versa. But, it has been noticed that improvements across these sectors are being made and orders are arriving at their destinations within their allotted timeframe, but some may not.
We have recently had issues with a small percentage of parcels not arriving within our timeframe and we can only apologise for this but we have great faith and confidence in our couriers as reports have come in that these previously delayed parcels have since arrived and normal service is closer to resuming.
We have to stress that the Special Delivery Guaranteed by 1 pm service for next day deliveries is now back in place, however, due to our own access to Royal Mail services, we still have a processing period which we have to put into place. The Royal Mail Special Delivery service will be next day by 9 pm after a 24 hour processing period within the weekday.
As we continue to navigate these uncertain and challenging times for everyone, we will endeavour to keep you updated, as we react to any new directives and advice given.
We would like to take this opportunity to thank you all for your continued support.
"Be safe and be kind."
From everyone at Grace & Co, x.
[Updated: Wednesday, May 27th 10:34]