Hello. We just wanted to reassure you.
In light of the uncertainty surrounding the recent outbreak of the novel coronavirus COVID-19, our priority, as always, continues to be the well-being of you, our customers, our team members and our partners, and we are committed to ensuring that our shops and our online deliveries operate for everyone, in the safest way for everyone.
Our shops and stores
Our Grace & Co shops along with our PANDORA Concept Stores will be closed from the end of trading on Monday 23rd March 2020 until it is deemed safe to re-open. We are doing this with a heavy heart but it is the best decision to make at this current time.
Our website and online orders
We are committed to getting your orders delivered to you. Our website remains available to all with deliveries currently running as normal although there have been measures put into place for the safety of our staff in the workplace so we are currently working on a staggered rotation so that orders placed over the weekend are dispatched on a Monday and orders placed throughout the week are dispatched on a Friday for a Saturday arrival. This is to aid in the government measures of distancing within our workplace.
We have to stress that the Special Delivery Guaranteed by 1pm service for next day deliveries has been put into a situation where it can't be guaranteed to arrive on time or on that expected day of arrival. This was announced by Royal Mail on March 19th 2020. Services are going to be strained as more people order online and many people within the national postal service self-isolate.
We are continually working with our delivery partners to make sure that we are operating in the safest way possible.
As we continue to navigate these uncertain and challenging times for everyone, we will endeavour to keep you updated, as we react to any new directives and advice given.
We would like to take this opportunity to thank you all for your continued support.
"Be safe and be kind."
From everyone at Grace & Co, x.
[Updated: Friday 27th 2020 08:52]