Contact Us

Before you contact us, please bear in mind that we have a lot of queries and it may take up to 2 working days for us to respond, but we will try to be quicker.

  • Calling us about a store purchase?
    Please contact your nearest store which you can find here.

  • Wondering where your item is?
    You'll have a tracking number on an email which we have sent to you. You can track the parcel here, but please remember, your item will not be recognised in the system until it has reached a depot.

  • Item not arrived yet?
    Busy times, bad weather and road and air traffic can cause delays. Find out about the service in your area here.

  • Order an engraving?
    These items take up to an additional 5 working days to arrive after being dispatched.

  • Do you need to return an item?
    Whether it is an exchange, a fault, or no longer required, details can be 
    found here.

  • Querying an order placed online?
    Please include your order reference number in the message. Otherwise, we will not know where to find it!