Before you contact us, below are some answers to popular questions.
We are experiencing a large number of parcel delivery queries due to recent bad weather. Please bear in mind that we have a lot of queries and it may take up to 2 working days for us to respond, but we will try to be quicker.
- Calling us about a store purchase?
Please contact your nearest store which you can find here.
- Where's my order?
You'll have a tracking number on an email which we have sent to you. You can track the parcel here, but please remember, your item will not be recognised in the system until it has reached a depot or has been processed near your local sorting office.
- Item has not arrived yet?
Busy times, bad weather and road and air traffic can cause delays. Find out about the service in your area here. It will tell you the same as what we will tell you.
- Order an engraving?
These items take up to an additional 5 working days to arrive after being dispatched.
- Want to send something back?
Whether it is an exchange, a fault, or no longer required, details can be found here.
- Querying an order placed online?
Please include your order reference number in the message. It begins with WEB. Otherwise, we will not know where to find it!