Contact Us

Hello!

Before you contact us, we want to let you know a few things first:

Contact us on the form below and please quote your order reference number which begins with 'WEB'. Or call 01530 587340. 

Our contact hours are Monday to Friday from 10am-4pm on weekdays.

Do you need a particular store? Find them here. (We have our goldsmith based in Hinckley)

• Quote your internet order reference - it begins with 'WEB'.
  
  We're sure you want a quick response and this will double the speed in resolution to your query.
  
  
• We're not in at weekends or on bank holidays.
  
  We'll come back to you as soon as we can on our return. We will have a lot of queries and we will do our best to respond to all contacts as soon as we can.

Below are some answers in relation to popular questions so you may need not contact us at all!

• Got a faulty item or you want to send something back?
  
  Details on returns can be found here.
  
  
  
• Order an engraving?
  
  These items take up to an additional 5 working days to arrive after being dispatched. This message is placed on all of the engravable product pages, and also on the page where we allow you to add your personalisation.
  
  
  
• Where's my online order?
  
  You'll have a postage confirmation number in an email that we have already sent to you.
  
  In that email is a link to Royal Mail's system. You can see the same page here. 
  
  But please remember; your item will not be recognised in the system until it has reached a depot or has been processed near your local sorting office.
  
  If you see;
  
  'An update will only be provided when we attempt to deliver your item',
  
  This means that they still have your parcel and it's on its way to you.
  
  
  
• Item has not arrived yet?
  
  Busy times, bad weather and road and air traffic can cause delays along with staff shortages. Find out about the service in your area here.
  
  
  
• Querying an order placed online?
  
  Please include your order reference number in the message. It begins with 'WEB'.
  
  
  
• Did you order the wrong item or size? Or did we make a mistake?
  
  If you have ordered the wrong item or size, or maybe it's our fault, return the item to us with a note of your order reference and jot down what item or size it is that you are after instead, and we'll exchange it.
  
  Details can be found just here.
  
  

"We will not text message you regarding your order. Please beware of spammers. We will email or call you directly, but not text".

We hope this helps.