Before you contact us, below are some answers in relation to popular queries. We experience a large number of queries when the answer you are looking for is below.
Please bear in mind that we have a lot of queries and it may take up to 2 working days for us to respond, but we will try to be quicker.
- Did you buy an item in one of our stores?
Please contact your nearest store which you can find here.
- Want to send something back?
Whether you want to return an item, the item has a fault or has broken, or you no longer require the item, details can be found here.
- Where's my online order?
You'll have a tracking number on an email which we have sent to you. You can track the parcel here, but please remember, your item will not be recognised in the system until it has reached a depot or has been processed near your local sorting office.
- Item has not arrived yet?
Busy times, bad weather and road and air traffic can cause delays. Find out about the service in your area here. It will tell you the same as what we will tell you.
- Order an engraving?
These items take up to an additional 5 working days to arrive after being dispatched.
- Querying an order placed online?
Please include your order reference number in the message. It begins with 'WEB'. Otherwise, we will not know where to find it!
Again, before you contact us, can your query be answered by any of the above comments?
"We kindly ask to not send a charity request via email. If you are looking for sponsorship or donations of any kind, please visit one of our stores as we do wish to support the local communities. But please, bear in mind that we do get asked quite a lot."