Cookie Policy
We use the necessary cookies to make our site work. These cookies are set automatically. When you consent to it, we also use other cookies to improve the way our site works, measure how it is used and provide relevant advertising to you.
This policy details how our site works and how we put you in control of managing cookies. It also outlines what cookies are used and why, as well as other information that may be useful to you.
WHAT ARE COOKIES?
Cookies are small text files set on a site to help operate and support its functionality. They collect and store certain information about the way a site is used and can help a site integrate with other third-party sites. Pixels and tags are similar technologies. For convenience, we refer to all of these as cookies.
Cookies can be set by us or, in some cases, by external third-party services that we allow to run on our site, which may include analytics. Cookies set by us are referred to as 'first-party cookies', whereas cookies set by external third-party services allowed to run on our site are referred to as 'third-party cookies'.
We may also refer to 'session cookies', which expire at the end of a user's browsing session (usually when a user exits their browser), and 'persistent cookies', which are stored on your device for a longer period and between sessions.
If you are based in the UK, there is lots of useful information about cookies on the Information Commissioner's website.
WHY ARE COOKIES USED ON THIS SITE?
Our site uses cookies to enable certain functionality, such as security and accessibility. These cookies are necessary and set by default. You can disable these cookies by changing your browser settings, but doing so may mean that our site does not work properly.
When you consent to it, our site also uses the following cookies for the following reasons:
- Preference & Functional Cookies - to allow our site to remember you when you return, as well as what choices you previously made, such as what currency you selected or your choice of language;
- Performance & Statistics Cookies (sometimes called analytical cookies) - to recognise and count the number of visitors on our site, and to collect other information about how you use our site, such as what pages you previously visited and what links you previously clicked on. These are sometimes third-party cookies, and
- Marketing & Advertising Cookies (sometimes called targeting cookies) - to collect information about your online activity to help advertisers deliver, for example, more relevant information to you. We may also share this information with third parties for this purpose.
Further information about the cookies we use, as well as the purposes for which we use them, are set out in the table below.
TELLING US ABOUT YOUR COOKIE SETTINGS
You can change your cookie settings at any time by using the cookie consent mechanism.
The cookies consent mechanism remembers your preferences from your first visit to our site. If you want to change your preferences, you can click on the cog icon at the bottom left of your screen and the cookies consent mechanism will re-appear.
You can accept all cookies by clicking 'Accept All Cookies' or reject all cookies (except necessary cookies) by clicking 'Reject All Cookies'. Alternatively, you can adjust the available sliders to 'On' or 'Off' to indicate your preference for each cookie category by clicking 'Manage Preferences' and saving your preferences. You may need to refresh our site for your preferences to take effect.
Our site will only use necessary cookies without your permission – we need your permission to set all other cookies. The cookie consent mechanism does not affect the way that necessary cookies are used. As we set out above, if you would prefer necessary cookies not to be set, you can change your browser settings, but this may mean that our site no longer works properly.
What cookies are used on our site?
- Cookie Name: __cf_bm - Necessary Cookies
Purpose: Used to support Cloudflare Bot Management, distinguishing legitimate user traffic from malicious bots.
Provided by Cloudflare - Duration: 1 Hour
- Cookie Name: _shop_app_essential - Necessary Cookies
Purpose: Essential for the proper functioning and session management of the Shop.app integration.
Provided by Shop.app - Duration: 1 Year
- Cookie Name: _shopify_essential - Necessary Cookies
Purpose: Stores critical information for the store's operation, including session details, checkout, and anti-tampering data.
Provided by Shopify - Duration: 1 Year
- Cookie Name: _tracking_consent - Necessary Cookies
Purpose: Records the user's tracking preferences and consent state based on regional privacy rules.
Provided by Shopify - Duration: 1 Year
- Cookie Name: abandoned_order - Necessary Cookies
Purpose: References the customer's order ID to identify when an order has been abandoned, often for recovery emails.
Provided by Visualsoft - Duration: 7 Days
- Cookie Name: cart_currency - Necessary Cookies
Purpose: Remembers the user's country or origin to ensure prices are displayed in the correct transaction currency.
Provided by Shopify - Duration: 1 Month 1 Hour
- Cookie Name: cookie_policy - Necessary Cookies
Purpose: Stores the user's general consent state (accepting or rejecting non-essential cookies) for the policy.
Provided by Visualsoft - Duration: 30 Days
- Cookie Name: cookie_prefs - Necessary Cookies
Purpose: Stores the granular consent choices made by the user via the 'Manage Preferences' function.
Provided by Visualsoft - Duration: 30 Days
- Cookie Name: localization - Necessary Cookies
Purpose: Stores user preferences for language and region to provide a personalised browsing experience.
Provided by Shopify - Duration: 1 Year
- Cookie Name: paypal_token - Necessary Cookies
Purpose: Stores the PayPal token required for referencing the customer's order during the checkout process.
Provided by Visualsoft - Duration: 1 Day
- Cookie Name: UPGRADE_REDIRECT - Necessary Cookies
Purpose: Created when a customer has been redirected to a notice requiring a browser upgrade to use the website.
Provided by Visualsoft - Duration: 30 Days
- Cookie Name: vsaid.[id] - Necessary Cookies
Purpose: An anonymous identifier used by VSAnalytics to monitor the health and performance of the platform.
Provided by VSAnalytics (Visualsoft) - Duration: 2 Years
- Cookie Name: vsases.[id] - Necessary Cookies
Purpose: An anonymous identifier used by VSAnalytics to analyse the health and performance of the platform.
Provided by VSAnalytics (Visualsoft) - Duration: 30 Minutes
- Cookie Name: vscommerce - Necessary Cookies
Purpose: A unique session identifier used to reference information such as basket contents and logged-in status.
Provided by Visualsoft - Duration: Session
- Cookie Name: VSCurrency - Necessary Cookies
Purpose: References and stores the currency in which prices are currently being displayed.
Provided by Visualsoft - Duration: 1 Day
- Cookie Name: VSVatPrices - Necessary Cookies
Purpose: References whether product prices are shown inclusive or exclusive of VAT.
Provided by Visualsoft - Duration: 1 Day
- Cookie Name: __attentive_cco - Necessary Cookies
Purpose: Used by Attn.tv to support personalised SMS messaging and encourage SMS opt-in.
Provided by Attn.tv - Duration: 1 Year 24 Days
- Cookie Name: __attentive_dv - Necessary Cookies
Purpose: Used by Attn.tv to support personalised SMS messaging and encourage SMS opt-in.
Provided by Attn.tv - Duration: 1 Day
- Cookie Name: __attentive_id - Necessary Cookies
Purpose: Used by Attn.tv to support personalised SMS messaging and encourage SMS opt-in.
Provided by Attn.tv - Duration: 1 Year 24 Days
- Cookie Name: __attentive_pv - Necessary Cookies
Purpose: Used by Attn.tv to support personalised SMS messaging and encourage SMS opt-in.
Provided by Attn.tv - Duration: 1 Hour
- Cookie Name: __attentive_ss_referrer - Necessary Cookies
Purpose: Used by Attn.tv to support personalised SMS messaging and encourage SMS opt-in.
Provided by Attn.tv - Duration: 1 Hour
- Cookie Name: _attn_ - Necessary Cookies
Purpose: Used by Attn.tv to support personalised SMS messaging and encourage SMS opt-in.
Provided by Attn.tv - Duration: 1 Year 24 Days
- Cookie Name: _sh - Necessary Cookies
Purpose: Stores the state of the sticky header to remember if the customer has closed it.
Provided by Visualsoft - Duration: 14 Days
- Cookie Name: offer_popup - Necessary Cookies
Purpose: Stores whether the visitor has already been shown the newsletter sign-up offer pop-up.
Provided by Visualsoft - Duration: 15 Days
- Cookie Name: search_suggestions_from - Necessary Cookies
Purpose: Stores keywords used to power and refine search suggestions within the site.
Provided by Visualsoft - Duration: 30 Days
- Cookie Name: VS_GUEST - Necessary Cookies
Purpose: Internal identifier used to determine if a customer is currently browsing as a guest user.
Provided by Visualsoft - Duration: 30 Days
- Cookie Name: VSCategoryGroup - Necessary Cookies
Purpose: References the last top-level category page visited by the user.
Provided by Visualsoft - Duration: 1 Year
- Cookie Name: VSDownloadlistId - Necessary Cookies
Purpose: References the database entry holding the visitor's download lists when they are not logged in.
Provided by Visualsoft - Duration: 1 Year
- Cookie Name: VSDownloadlistToken - Necessary Cookies
Purpose: References the database entry holding the visitor's download lists when they are not logged in.
Provided by Visualsoft - Duration: 1 Year
- Cookie Name: vs_recently_viewed_products - Necessary Cookies
Purpose: Holds a list of the visitor's recently viewed products on the website.
Provided by Visualsoft - Duration: 53 Days
- Cookie Name: VSWishlistId - Necessary Cookies
Purpose: References the database entry holding the visitor's wishlist when they are not logged in.
Provided by Visualsoft - Duration: 1 Year
- Cookie Name: VSWishlistToken - Necessary Cookies
Purpose: References the database entry holding the visitor's wishlist when they are not logged in.
Provided by Visualsoft - Duration: 1 Year
- Cookie Name: last_GTM_order_id - Necessary Cookies
Purpose: References the customer's last order ID for performance tracking via Google Tag Manager.
Provided by Visualsoft - Duration: 1 Day
- Cookie Name: newsletter_tracking - Necessary Cookies
Purpose: References the link clicked in a newsletter for tracking order conversions resulting from email campaigns.
Provided by Visualsoft - Duration: 30 Days
- Cookie Name: SRM_B - Necessary Cookies
Purpose: Used by Microsoft Advertising to collect visitor behaviour data for internal analytics and website optimisation.
Provided by Microsoft Advertising - Duration: 1 Year 24 Days
- Cookie Name: VSReferrer - Necessary Cookies
Purpose: Stores the URL of the external website that referred the user to the current site.
Provided by Visualsoft - Duration: 30 Days
- Cookie Name: sf_session_id - Necessary Cookies
Purpose: An identifier used specifically for the implementation and operation of the SalesFire engagement system.
Provided by SalesFire (Visualsoft) - Duration: 2 Years
- Cookie Name: __attentive_session_id - Necessary Cookies
Purpose: Purpose is currently not available.
Provided by Attn.tv - Duration: 1 Hour
- Cookie Name: _pinterest_ct_ua - Necessary Cookies
Purpose: No description available.
Provided by Pinterest - Duration: 1 Year
Third Party Services
- Facebook - Performance & Statistics Cookies
Our website utilises the Facebook Pixel for measuring the performance of areas of our website and to allow remarketing services for products, and so you may be sent cookies for this service. Additional Information
- Pinterest Google Plus Twitter - Preference & Functional Cookies
You can choose to share content from our site with others via the social networks listed on the left, and so you may be sent cookies from these websites.
- Google Analytics - Performance & Statistics Cookies
Non-personal information used to track a visitors route through the website. This is used to find at which point customers have abandoned the checkout process and is used to improve the website. You can read more information on the cookies used by Google Analytics uses on its information page Additional Information
- Google Ads - Marketing & Advertisement Cookies
We utilise the online advertising services of the third party companies listed on the left, and each of their sites use may set cookies to help identify which adverts are clicked on/interacted with. Additional Information
- Salesfire - Preference & Functional Cookies
Salesfire targets areas of the customer journey that have the greatest influence on revenue and behaviour to accelerate conversions and uses cookies to help deliver this service. Additional Information
How do I disable cookies in my browser?
For more information on how to manage cookies on popular browsers, please see below:
Collapsible content
Google Chrome
PC INSTRUCTIONS
- Click on the three-dot 'Customise and control Google Chrome' icon at the top right of the browser window
- Click 'Settings' and then select 'Privacy and security' from the menu
- Under 'Privacy and security', select 'Cookies and other site data'
- Under 'General settings', select the option for 'Block all cookies (not recommended)'
MAC INSTRUCTIONS
- Click on the three-dot 'Customise and control Google Chrome' icon at the top right of the browser window
- Click 'Settings' and then select 'Privacy and security' from the menu
- Under 'Privacy and security', select 'Cookies and other site data'
- Under 'General settings', select the option for 'Block all cookies (not recommended)'
Mozilla Firefox
PC INSTRUCTIONS
- At the top right of the Firefox window, click on the 'Application Menu' icon and then click 'Settings'
- Select 'Privacy & Security' from the menu
- Under 'Enhanced Tracking Protection', select the 'Custom' option
- Select the 'Cookies' checkbox and from the dropdown menu select 'All cookies (will cause sites to break)'
MAC INSTRUCTIONS
- At the top right of the Firefox window, click on the 'Application Menu' icon and then click 'Settings'
- Select 'Privacy & Security' from the menu
- Under 'Enhanced Tracking Protection', select the 'Custom' option
- Select the 'Cookies' checkbox and from the dropdown menu select 'All cookies (will cause sites to break)'
Internet Explorer
PC INSTRUCTIONS
- Click on the gear icon ('Tools') at the top right of the browser window
- Select 'Internet Options' from the menu and select the 'Privacy' tab
- Click the 'Advanced' button
- Under 'First-party Cookies' and 'Third-party Cookies' select 'Block'
- Click 'OK'
MAC INSTRUCTIONS
- Click on 'Explorer' at the top of your browser window and select 'Preferences' option
- Scroll down until you see 'Cookies' under 'Receiving Files'
- Select the 'Never Accept' option
Microsoft Edge
PC INSTRUCTIONS
- Click on the three-dot 'More' icon in the top right then select 'Settings' from the menu
- Click 'Cookies and Site Permissions' on the menu
- Click on 'Manage and delete cookies and site data' in the 'Cookies and data stored' screen
- Now switch off the option for 'Allow sites to save and read cookie data (recommended)'
MAC INSTURUCTIONS
- Click on the three-dot 'More' icon in the top right then select 'Settings' from the menu
- Click 'Cookies and Site Permissions' on the menu
- Click on 'Manage and delete cookies and site data' in the 'Cookies and data stored' screen
- Now switch off the option for 'Allow sites to save and read cookie data (recommended)'
Safari
PC INSTRUCTIONS
- Click on 'Safari' at the top of your browser window and select the 'Preferences' option
- Click on the 'Privacy' tab
- Check the option for 'Prevent cross-site tracking'
- Now check the option for 'Block all cookies'
MAC INSTRUCTIONS
- Click on 'Safari' at the top of your browser window and select the 'Preferences' option
- Click on the 'Privacy' tab
- Check the option for 'Prevent cross-site tracking'
- Now check the option for 'Block all cookies'
Opera
PC INSTRUCTIONS
- Click on the three lines 'Easy Setup' icon at the top right of the browser window
- Scroll to the bottom of the menu and select 'Go to full browser settings'
- Click 'Advanced' from the menu and select 'Privacy & security'
- Under 'Privacy and security' and click 'Cookies and other site data'
- Select 'Block all cookies (not recommended)'
MAC INSTRUCTIONS
- Click on the three lines 'Easy Setup' icon at the top right of the browser window
- Scroll to the bottom of the menu and select 'Go to full browser settings'
- Click 'Advanced' from the menu and select 'Privacy & security'
- Under 'Privacy and security' and click 'Cookies and other site data'
- Select 'Block all cookies (not recommended)'
If you use an alternative browser, you may be able to find further information by visiting the browser developer's site.
PERSONAL DATA
To the extent that any of the cookies collect personal data, please see our Privacy Policy for details as to how this personal data is used.
CONTACT US
If you have any questions in relation to this policy - or our approach to cookies - please do not hesitate to contact us.
