Shipping policy
Shipping Policy
We aim to dispatch your order as quickly as possible and offer a range of delivery options to suit your needs.
Order Processing
Order cut-off: 1:00 pm (Monday–Friday, excluding Bank Holidays)
-
Orders placed before 1:00 pm will be processed the same working day.
-
Orders placed after 1:00 pm, at weekends or on Bank Holidays will be processed on the next working day.
-
If you need your order quickly, we recommend selecting one of our Express delivery services.
Delivery Options
Standard Delivery – £2.95
Estimated delivery: 3–5 working days
-
FREE on orders over £50
Express Delivery – £4.95 (Recommended)
Estimated delivery: 2–3 working days
Express Signed For – £6.95
Estimated delivery: 2–3 working days
-
Includes tracking and signature on delivery.
Special Delivery – £8.95
Next working day delivery
-
Order before 1:00 pm Monday–Thursday for next working day delivery.
Please note: Delivery estimates begin once your order has been dispatched.
Items Requiring Additional Processing Time
The following items require up to an additional 5 working days before dispatch:
-
Engraved jewellery (personalised items)
-
Jewellery repairs completed by our goldsmith
Your selected delivery service will begin after this additional processing time.
Important Information
-
Working days are Monday to Friday, excluding Bank Holidays.
-
Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as courier delays or adverse weather.
-
During busy periods, including sales and Christmas, dispatch and delivery may take slightly longer.
If you have any questions about your delivery, our Customer Care team will be happy to help.