Royal Mail has stated that Special Delivery parcels cannot be guaranteed at this time due to the evolving COVID-19 situation we are being faced with so we have decided to disable this option.
Due to the distancing measures advised by the government, we are currently working with a skeleton staff team so please bear with us at this time as we are processing and dispatching orders on a limited basis, but in short, you should receive your order the following Saturday, if not before as we are working Mondays and Fridays at this time.
We want to provide the best possible customer service and shopping experience. Hopefully, the information below will help. If you still have a question, please give us a call or email us.
PLEASE NOTE: We can do our bit but we are unable to impact on Royal Mail delivery times, especially at this unique and unprecedented time. Orders requested to be Special Delivery cannot be guaranteed at this time due to the evolving COVID-19 situation we are being faced with. We apologise for this but it is something that we can't really do anything about.
STANDARD DELIVERY - Royal Mail 48 with delivery within 2-3 working days.
£3.00 (free on orders over £50). Order by 3pm on Tuesday 17th for Mother's Day Delivery.
EXPRESS DELIVERY - Royal Tracked 24 with delivery within 1-2 working days.
£4.00 (free on orders over £100). Orders placed by 3pm Wednesday will arrive in time for Mother's Day.
SPECIAL DELIVERY - Delivery the next working weekday.
£7.00 (free on orders over £150). Order by 3pm Thursday 19th for a Friday delivery in time for Mother's Day.
SATURDAY GUARANTEED DELIVERY - £11.50 any day of the week for a Saturday arrival.
Order by 3pm on Friday 20th to ensure that your gift arrives on time.
We will email you when the item is on its way.
You can track your deliveries using > Royal Mail’s Track & Trace service.
Use the tracking number that we have provided to you which has been put into your 'We've Completed your Order' email that we have sent to you. Please check your spam inbox.
You can also arrange redeliveries on this same webpage.
If no one is in at the time of delivery, the parcel will be put through the letterbox or taken to your local Royal Mail sorting office for you to collect.
If you do not collect your parcel, within the month of sending it'll be returned to us where we will then cancel the order and refund to you the cost of the item minus the postage for having it sent out.
In the event that we do not have an item in stock, we will contact you as soon as possible.
We are unable to apply refunds for lost mail until 10 working days after the goods were due to arrive to you.
All claims must be made within 28 working days of dispatch.
We are always sorry to hear about an item having to come back, we'll deal with it as soon as possible but we may need to investigate or fix a procedure for future custom, so times dealing with any returns or refunds may take up to 14 days on arrival. Here are a few other things to remember:
Returning unwanted items
Returning faulty and 'Not Fit For Purpose' items
Grace & Co
17 Market Street
Ashby de la Zouch