Delivery Information

Our order processing days are Monday to Friday. Orders placed over a weekend or Bank Holiday will be processed the next working day.

  • Royal Mail 48 - £3.00

    Free when you spend over £50. 

    We aim to have your items delivered in 3-4 working days.

  • Royal Mail 24 - £4.95

    We aim to have your items delivered in 2-3 working days.

  • Royal Mail 24 (Signed) - £6.95

    We aim to have your items delivered in 2-3 working days.

  • Royal Mail Next Day 1 pm - £8.95

    Order by 1 pm Mon-Thu, Next working weekday.

Items with Additional Time Frames

Please note that the following items will have an additional time frame of up to 7 working days before being dispatched by your chosen delivery service:  

  • Engravings: Personalised items
  • Repairs: Items repaired by our goldsmith

Delivery FAQs

1. What happens next after I have placed my order?

Once you have placed your order, you will receive a confirmation email containing your order reference number. Our fulfilment team will then pick and pack your order. Once dispatched, you will receive another email confirming that your item is on its way.

2. Can I track my order?

You can confirm the postage of your order via Royal Mail’s Track & Trace service.

If you selected Tracked & Signed or Nexy Day, you will get a tracked service.

Please use your order reference number that will have been sent to you via email.

3. What do I do if I need to cancel my order?

Just let us know within 14 days of receiving your order, and you’ll have another 14 days to send it back for a refund.

Contact customer services on our contact us page with your order reference number

4. What do I do if I need to rearrange my delivery time?

If you need to rearrange a delivery time, you can do so via the Royal Mail’s Track & Trace service. 

Please use your order reference number that will have been sent to you via email.

5. My order hasn’t arrived, what do I do now?

We’re sorry to hear your order hasn’t arrived. There may be a delay from Royal Mail, and on rare occasions, we do experience losses during transportation.

Please contact customer services using our contact us page if it has been 10 days since your expected delivery date.   

Please note: if we are not contacted within 30 days, an insurance claim cannot be made against your order, and you will be unable to claim a refund from Grace & Co.

6. Will you leave my delivery with a neighbour or somewhere safe?

If you are not in at the time of delivery, your order will be put through your letterbox, left somewhere safe, or left with a neighbour. 

For larger items, these will be returned to your local Royal Mail sorting office for you to collect.

If you do not collect your parcel within 30 days of dispatch, your order will be returned to us.

We will then cancel the order and refund you the cost of the items minus postage.

7. Do you deliver internationally?

We only deliver domestically in the UK.

This currently excludes Northern Ireland due to the EU's new General Product Safety Regulation (GPSR) that came into effect on 13th December 2024.

We do our best to ensure your order arrives by its expected delivery date; bad weather, seasonal rushes and issues with transportation can cause short delays.

You can find more information about potential delays on the Royal Mail Website.